Fans Voice Ticketing And Entry Concerns (Updated 10:15 am)

First, you need to read this previous entry as a de facto “part one” to today’s entry. We wanted to thank Pack Pride for continuing to focus on the issues of simple game-day execution at Carter-Finley. On Sunday, PP ran a great entry from Scott Vogelsburg (formerly of The Wolfpacker) and in today’s “Observations” from the game the website penned the following:

Student seating an issue: The powers that be need to address the issue with the students being seated before the game. With four minutes to go in the fourth quarter, students were still filing into Carter-Finley Stadium. While some may argue that the students should just get to the game earlier, why should they be subjected to having to enter the game an hour and a half before kickoff just to get seated when other fans can sit in the parking lot until 15 minutes before the start of the game. Our students are also a huge part of the excitement and noise in the stadium and the seating issue needs to be addressed to work out the kinks

What I don’t understand is why it has taken so long for this to become a oublic issue? IT’S ABOUT TIME!!

I first noticed the ridiculous student lines on the first night of the 2005 season when Virginia Tech visited Raleigh for the Sunday night game on ESPN. It was amazing. The line went on as far as the eye could see. The story that I remember is that by HALFTIME, the students got so tired of waiting in line that they just rushed security and let themselves in. That was pening night of Vaughn Towers…which, OF COURSE, led to long lines entering the stadium and even longer lines to use the limited number of elevators that are required to transport people to their seats in the towers.

Similar to Kim Nelson in this article…I have been a season ticket holder since the day I graduated college in 1993. I have had lifetime rights since the first day the Wolfpack Club & NC State re-prioritized football and basketball. As I said in this related entry, “the author of this piece attended approximately twenty NC State home and away football games in a four year period while living in Houston, TX.” Despite my long-term history of going to NC State football games regardless of our performance on the field…I did NOT attend Saturday’s game despite the convenient start time in relation to my two and half hour drive from Charlotte.

My absence had NOTHING to do with State’s struggles on the field. It had everything to do with my growing discontent for the way NC State treats the people of whom they constant ask so much. I am tired of it. I am tired of:

* struggling through ridiculous lines just to get into the stadium

* not having enough restroom facilities on the East side (what happened to the Carter-Finely expansion?)

* not knowing what time I am allowed to drive to the parking spot for which I have to pay

* concessions that don’t have enough water, and

* watching our students have the fun (and future donations and support!) sucked out of them while being treated like shit in long lines with ridiculous policies.

Is Tom Stafford running gameday operations, as well?

Raucous crowds still enter the wolves’ den for every home game, selling out the stadium and giving all they have in an attempt to spur State on to victory.

The diehard nature of Wolfpack Nation is one reason why reports of difficulties entering games are so hard to understand. For a squad in dire need of every ounce of support it can get, alumni and students expect a grateful administration that aims to make their game-day experience as enjoyable as possible. But for some fans, some recent situations have called into question how dedicated NC State is to this goal.

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35 Responses to Fans Voice Ticketing And Entry Concerns (Updated 10:15 am)

  1. noah 10/01/2007 at 9:55 AM #

    “alumni and students expect a grateful administration that aims to make their game-day experience as enjoyable as possible.”

    At a ticketed event? How quaint.

  2. pakfanistan 10/01/2007 at 10:01 AM #

    They don’t GIVE the tickets away, you have to BUY them, like a product or service. Why shouldn’t they try to make the experience enjoyable? Otherwise, why did I buy a ticket?

    Nobody buys speeding tickets.

    SFN: ANSWER — they have a MONOPOLY. At what point in his tenure has Lee Fowler’s Athletics Department ONCE showed you that they have a single grasp of having a focus on the fanbase/consumer? Monopolies don’t have to care about the customer…unless, ‘leadership’ enforces that mindset. Good luck expecting that.

  3. GAWolf 10/01/2007 at 10:05 AM #

    Last season I had a terrible confrontation with a Carter-Finley “security officer” aka “overly-self-important (and fat and angry) redneck.”

    Being an attorney I realized I was trying to reason with someone with which reason would never work. This confrontation, too, was over some idiotic policy (and I will spare you the ridiculous details). Regardless, a deputy came over who I knew from the courthouse and calmed the guy down. I finally, just said, “I’ve got no problem walking to another gate where hopefully reasonable people work.” Tee guy got even more infuriated and ran in front of me and started bumping me with his belly. I just looked at the deputy who shook his head in disbelief. As I scurried around the idiot he got on the radio, described me, and said that I was to be denied access to the stadium. I immediately called a friend who works for the Wolfpack Club and he told me to call them on Monday because nothing could be done that day. I got as much information on the guy as I could (as he refused to tell me anything about himself) and I called the Wolfpack Club the following Monday. I left a message and the only phone call I got back was a message that said that the Wolfpack Club has nothing to do with security.

    Passing the buck… I had wasted enough time on the debacle so I just let it go. Idiot was working the same gate the next week so I just went to another gate.

  4. packof81 10/01/2007 at 10:12 AM #

    GAWolf,

    You’re lucky he didn’t use pepper spray, pain management techniques or a taser on you, then arrest you for assault on an officer. Seems like that’s becoming commonplace these days.

  5. StateFans 10/01/2007 at 10:19 AM #

    One school of thought would be that the Wolfpack club should take a more active role in working with NC State on the game day management problems. Another school of thought would be that they already attend to so much of the the Athletics Department’s responsibility that they just can’t take more onto their plate.

  6. Sam92 10/01/2007 at 10:25 AM #

    indicative of systemic problem – administration should have big picture goal of enhancing the student and alumni experience. from the stadium to the library to the dorms and campus life throughout; doesn’t seem like that’s a priority.

  7. StateFans 10/01/2007 at 10:40 AM #

    “Big Picture Goal”? From Lee Fowler?

    What clearly stated, “Big picture goals” and strategies and action plans have you seen from Lee Fowler’s Athletics Department over the last 8 years?

    Seriously?

    What makes any of you think that SUDDENLY people who have never behaved in one manner can suddenly start behaving in that manner?

  8. StateFans 10/01/2007 at 10:40 AM #

    Original piece is updated for your review. – 10:15am

  9. noah 10/01/2007 at 10:41 AM #

    “SFN: ANSWER — they have a MONOPOLY.”

    Exactly. Just like ClearChannel and SFX don’t give a damn about what happens when you attend one of their concerts. What are you going to do? Go to the venue in Charlotte? Or Atlanta? Or Richmond or Virginia Beach or anywhere else? They own them all. They own the ticketing process. They own the managment companies that take acts on the road. They own the radio stations. They are a major stockowner in both XM and Sirius (not yet the same company). They are heavy investors in the record companies.

    If you are a music fan, you will deal with ClearChannel/SFX.

    Likewise, if you are an NC State fan…what are you going to do? Go to the football game at the OTHER stadium?

  10. primacyone 10/01/2007 at 11:04 AM #

    Red Coats.

    Maybe we should go back to the times when the elder wolfpack club volunteers with the red sport coats ran the entry. They had a fine time letting everbody in, and they tried their best and gave full effort to make sure you had a fine time entering. It was a pleasant tradition, a pleasant experience, and it seemed to run smoothly more often than not.

  11. JimValvano 10/01/2007 at 11:06 AM #

    Noah makes a good point. It’s similar to the way the cable companies treat you…why should they care? You are gonna have to get cable and they are your only choice. I am glad to see this post as I have been feeling that there are issues at the football games in particular for a couple of years. The funny thing is that the treatment of everyone at the game is poor. From the students to the top ranking donors. The elevator situation for the towers is a problem. I suppose that they just assume that you are gonna stay put instead of getting up and going to the parking lot to talk to old friends that couldn’t afford the high price tag to be in the towers. I’m not sure what my grandmother pays for her 4 seats in the Dial Club of Vaughn Towers, but I’m sure it is enough for them to buy two ply toilet paper if you need to use the restroom during the game. For the money you pay…they should have decent tv’s to watch when you are inside the building, but instead they’ve got these little 19 inch projection televisions that probably only cost about $69.97 at Walmart. There are quite a few other gripes that I could make about my adventure into the tower this weekend, but I’ll spare you all. The point is that everyone at the ballgame is important to the school and the athletics department. They should be treated better than they are being treated and someone should have some accountability for the gameday operations of Carter-Finley.

  12. Sam92 10/01/2007 at 11:13 AM #

    change here has to come from alumni pressure.

    the faculty and administration are clearly fine with the way things are (and may even be happy if ncsu became a commuter school with only intramural sports); students don’t have enough power to make a change (the real difference with students will come in reduced applications to attend, as they choose instead other schools with better environments)

    how it comes is most likely through the wolfpack club, but maybe the alumni association too.

  13. Rick 10/01/2007 at 11:13 AM #

    Fowler knows about nothing but glad handing.

    How can anyone keep their job while consistently infuriating his customer base? He may be a monopoly for Wolfpack athletics but does not mean everyone will keep going to something that is so poorly run. This may be the only school in America that would put up with his incompetent “management”. We are such a loyal fan base it takes years of being trated like a mushroom (kept in the dark and had crap thrown on us) for us to finally get fed up (reference Sendek, Herb).

  14. joe 10/01/2007 at 11:21 AM #

    UNC fans pretty much think Dick Baddour is a very bad AD. I guess they don’t worry about him too much because they are very good in BB and do well in other sports.

    I think a lot of the complaining will be reduced if the Pack started winning in FB.

  15. RickJ 10/01/2007 at 11:23 AM #

    Why are the four student gates on the North End of the stadium instead of the South End on the East side where their seats are located? From the student parking area, they basically walk past their seating section clogging the first couple of rows of parking on the East side and then enter the stadium and walk to the other end, clogging the concourse area, to their seats. I would be happy to learn that there is a good reason for this arrangement.

  16. packbackr04 10/01/2007 at 11:53 AM #

    i feel like the guy from Happy Gilmore yelling at Adam Sandler, “you WILL miss that putt!”

    “we WILL not win another game all year!”

    Obie needs to start playing some diferent players because obviously the ones who have been playing suck donkey balls…maybe we should play Blackman at QB and just let him go Buck-Wild with the ball. 10 pts against Louisville? 10 freakin points? put Stone back under center… lets try a 2 qb rotation, with Beck and Evans. Lets see Russel Wilson. Tell the O line they will be dragging the sled all week long until they learn how to hold a block…. PT them until their a$$holes are sucking buttermilk. I mean we are so bad at the fundamentals of the game of football it isnt even amusing.

  17. NCSU88 10/01/2007 at 12:04 PM #

    I know it is a long shot and an extreme measure, but if the experience is so bad, why not encourage everyone (students, alumni, everyone) to boycott home games until solutions are implemented. This would be the year to do it. You aren’t missing much anyway. To those that would argue that it would be hurting the team, then the coaching staff and players could get involved. Total mutiny!!!! Hit them where it hurts, in the pocketbook. Now that would be interesting.

  18. RochesterRedWolf 10/01/2007 at 12:13 PM #

    It’ll only take a few more bad experiences for that scenario to happen ncsu88

  19. packplantpath 10/01/2007 at 12:35 PM #

    Nail, meet head. For this reason alone, I don’t have cable or sat. TV. I get my 7 channels, and who needs more as far as I’m concerned. Lets hope it doesn’t get that bad at CF though. Of course, I like the idea somebody else mentioned. Boycott all home games, but fill up as much of the opponents stadium as possible. Realistic? Nope, but what a statement it would make.

  20. packbackr04 10/01/2007 at 12:38 PM #

    is there anyone on our team that knows how to play the game of football? if not hold open tryouts like Duke did. Someone, somewhere attending NC State knows how to stand in front of another human being and get in their way… you know, impede said person’s process toward another human being who has the ball.. its not rocket science.

  21. GAWolf 10/01/2007 at 1:19 PM #

    The last time I called Time Warner I told them to send a guy out to my house at 8am and I’d be there sometime between 8 and 12. They acted like I was the biggest asshole on the planet. I was all… umm…. but that’s what you do to EVERYBODY EVERYDAY!!! THen I said, “you work at TWC, would they let you have 4 hours off to go wait for me at my office so that I could show up in a 4 hour window to meet with you?” “No, sir.” “Exactly.”

    My HD is scrambled in the living room but I don’t have any time to take what equals vacation to my staff to sit and wait for the jacklegs at TWC to come fix it. Ridiculous.

  22. RochesterRedWolf 10/01/2007 at 1:23 PM #

    i dont’ even have a TV, just highspeed broadband, hence how ive seen so many games i.e. espn360 and gameplan (online).

    recruiting tidbits: saw where 5* Deion Walker has been by his estimation on “5-6 times” unofficial recruting trips to Raleigh. That’s got to be a good sign. Also, the TOB has reoffered Sam Jones. I was sad he wasn’t here now as it has been reported that he was a ferocious OL coming out of Fuquay, but there’s a little thing called grades and SAT’s and all that jazz. I hope he comes because the word is that he’s even better now.

  23. RochesterRedWolf 10/01/2007 at 1:36 PM #

    the much anticipated vision of Garret Kline could be soon as he is listed on the 2-deep for FSU

  24. noah 10/01/2007 at 1:51 PM #

    A highly-regarded JUCO tackle that Amato brought in a couple of years ago. He was supposed to be a 6-7, 310 pound stud. Turned out to be considerably smaller than that.

    I’m not sure he’s played a down of football since he got here.

  25. ApexPack 10/01/2007 at 2:00 PM #

    The security to get into CF is out of hand. I was yelled at because the lady wanted inspect my key ring, which I had in my hand in plain view. This occurred after I noticed an individual denied entry until he tossed the D-ring he had on his key ring away. Is a D-ring now considered a weapon or an alcoholic beverage? Why is law enforcement actively patrolling the stands looking for grown adults w/ airplane bottles? If they are not bothering anyone, then leave them alone.

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